Every part of the call, inside HighLevel.
16 features across calls, texting, numbers, follow-up and reporting. Each has its own page: how it works, every setting, and its limits.
Calls
A phone on every HighLevel page, with the context and routing to answer well.
- Browser Softphone A draggable browser softphone injected into every HighLevel page, so reps can answer or place calls without switching tabs.
- Caller Card See a contact's name, tags, DND status and latest note before you pick up, on both the softphone and the full Phone page.
- Click to Call Click a phone number anywhere HighLevel shows one, a contact's page, the Contacts grid or Opportunities, and Phone Clover opens the softphone and dials.
- Phone Page The full-page Phone view with Recents, Contacts, Keypad and Lists tabs, plus a dashboard alongside it on wider screens.
- Routing & Presence Ring-all or round-robin routing, business hours, forward to mobile, voicemail and Available/Away presence for your default number.
Texting and numbers
HighLevel texting on your own Telnyx numbers, plus number health and business registration.
- Native SMS Native SMS provider support for Telnyx numbers in HighLevel, including workflows and bulk texting, is coming next. Hosted SMS works today.
- Hosted SMS Add texting to a landline or VoIP number you already own, usually live in 1 to 3 business days, without porting or touching your calls.
- Number Health A per-number health card showing delivered and spam signals, CNAM and STIR/SHAKEN status, with optional automatic failover.
- A2P 10DLC A guided wizard for the carrier-required A2P 10DLC registration US business texting needs, instead of a manual Trust Center form.
- Number Management Adopt existing Telnyx numbers, buy new domestic or international ones, and manage per-number labels, capabilities and caller ID.
Follow-up, reporting and setup
Every call ends with a next step, shows up in reporting, and setup stays simple.
- Post-Call Outcomes A post-call outcome card with built-in tiles plus up to eight custom outcomes that tag contacts and create follow-up tasks in HighLevel.
- Calling Lists Build a calling list from a HighLevel tag or selected contacts and dial through it one call at a time, with DND and calling-hours checks at dial time.
- Missed Call Text Back An off-by-default automation that sends one text after a call goes unanswered, once the full ring and forward chain finishes.
- Dashboard & Reporting Today, 7-day and 30-day call stats, call log filters, by-rep performance and CSV export, shown alongside the phone.
- Recordings & AI Notes Call recording with dashboard playback, plus AI Notes on Pro, which transcribes calls and writes an AI summary to the contact.
- Settings & Appearance Health badges across HighLevel and Telnyx, plus a per-rep theme (Default, Light mint, Dark mint or Black) and desktop notifications.
Want Telnyx inside HighLevel? Get early access.
Tell us about your team and your call volume. We reply by email and set up your first sub-account with you.