What Phone Clover does with your calls, texts and data.
Plain answers, including what it does not do yet. These tools help you run compliant calling and texting; they do not make you compliant on their own.
What works today
Status, September 2026: private HighLevel app in early access. Browser calling runs in our pilot account today. Native SMS provider and workflow texting are not switched on yet.
Ready today
- Hosted SMS
- Failed-text reasons
- Retry from another number
- Spam firewall
- 10DLC wizard
- International numbers
- Your own Telnyx account
- Number health
- Auto-pause
- CNAM
- STIR/SHAKEN status
- Do-not-disturb checks
- Unlimited reps
Early access
- Phone on every page
- Click-to-call
- Caller card
- Calling lists
- Outcomes and tasks
- Voicemail detection
- Round robin
- Business hours
- Forward to mobile
- Voicemail
- Recordings
- AI call notes
- Rep dashboard
Soon
- Native SMS provider
- Workflows and bulk
- Mobile app texting
- Emergency calls (911)
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Phone Clover does not support 911 today. Emergency addresses are not set up on Phone Clover numbers.
Never use the browser phone to call 911. Keep a regular phone or mobile line available in every sub-account.
- Call recording
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Incoming-call recording is a switch in Settings → Calls. Outgoing calls follow one account-wide setting.
Recordings play back through links that expire after 1 hour. Reps see their own; admins see the whole sub-account.
Recording and consent rules differ by state and country. You are responsible for telling callers where the law requires it.
Recording settings guide - Business texting registration (A2P 10DLC)
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US carriers require registration before texting from local numbers. The Settings wizard walks you through the brand and campaign steps, with carrier fees shown up front.
Approval is decided by the carriers and The Campaign Registry, not us, so we cannot promise approval times.
10DLC registration guide - Unwanted texts and calls
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The SMS firewall lets admins block or allow specific numbers, with automatic rules that hold junk texts back before they reach HighLevel.
For calls, the block list stops numbers you have blocked. Reps can also block a caller straight from the incoming call card.
Firewall block/allow guide - Data handling
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HighLevel connection tokens are stored encrypted. Reps sign in through HighLevel, so there is no separate password to manage.
Calls, outcomes, recordings and notes write back to the HighLevel contact, so your CRM stays the record.
You connect your own Telnyx account the same way, so the numbers and the billing stay yours.
Connecting your Telnyx account - Who can see what
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Two levels: reps and admins. Reps see their own calls.
Admins also see the rep filter, By rep stats and the Team card, and can change settings.
There is no finer-grained role system today.
Questions before you install? Email support@phoneclover.com.
Want Telnyx inside HighLevel? Get early access.
Tell us about your team and your call volume. We reply by email and set up your first sub-account with you.